How does data banking work?
Your unused data is yours to keep in your data bank for as long as you stay on your current plan or change to a bigger one. Every month, all of your unused monthly or add-on data is added to your d...
SIM plans
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How does the Nov '24 double data bonus work?
All new customers that sign up between 08 November 2024 to 31 January 2025 will receive a welcome double data bonus for a total of 3 recharges/months. Customers who upgrade to the eligible plans du...
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How to turn on VoLTE?
Voice over LTE lets you make clearer phone calls over our 4G (also known as LTE) network, where it's available. How do I turn on VoLTE? Here’s how to enable VoLTE on common devices: Apple 4G devic...
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How to add calls to Pakistan in the My Account portal
If you are one of the customers' who has the access to our exclusive Pakistan calling deal between 12 September 2023 and 12 February 2024, you can follow this guide on how to add minutes to your ac...
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How does the Jan '24 double data bonus work?
All new customers that sign up between 08th November 2023 to 31st January 2024 will receive a welcome double data bonus for a total of 3 recharges/months. Customers who upgrade to the eligible plan...
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How does the sign-up bonus data offer work?
All new customers that sign up between 6th March 2023 to 3rd of April 2023 will receive a welcome bonus data. See the breakdown below: If you sign up for our $15/mth plan, you get 10GB bonus data...
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What phones are compatible with 5G?
5G mobile phones are here, and now's the perfect time to join the next generation with 5G network. Which iPhone models are 5G compatible? iPhone 13 Pro Max iPhone 13 Pro iPhone 13 iPhone 13 Mini ...
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What if I did not receive invitation link?
If you have not received an invitation link, please drop us an email via support@numobile.com.au. Before you do, please check your junk mail and make sure the email address is correct. If the email...
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How do I know if I’m successful?
Once you have verified your ID and you’re successful – you will get a notification. Your first month payment will be deducted, and your order sent to our warehousing team to complete. If your order...
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What do I do with the app after I finish?
After you finish you can delete the app or keep it ready for when you need to purchase again from nu mobile.
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I’ve landed on a Sorry page when verifying ID, what do I do?
If you launch the app without clicking on the link or without going directly from the app or play store, it can fail to retrieve your verification ID. Please close the app, ensuring it is not still...
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Can I complete an identity check on someone else’s behalf?
No. The process involves a step to take a photo of your face to match it to your document so if you don’t have the right face there, the identification will fail.
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Why am I being asked to download Truuth ID?
You have applied for a mobile service that uses Truuth ID as their identity verification tool.
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What happens to my identity information?
Your information is stored securely in a fully compliant ISO27001 certified Australian based cloud database. It is only accessible by nu mobile and is automatically deleted after we determine your ...
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What if I don't have access to mobile phone or smart device?
If you don’t have access to suitable mobile phone or smart device, that’s okay – we can still verify who you are. Please provide a copy of both of the following to VerifyMe@numobile.com.au: Front ...
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How do I access my new voicemail service?
Voicemail can be accessed by dialling 101 or +61101 from your handset or opening your phone contacts and calling “voicemail”. When you first dial voicemail, you’ll be prompted to: Supply a PIN (mu...
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What changes are you making to voicemail?
Voicemail is being upgraded on the 26/09/20 to give you more storage capacity and control. If you do not use your voicemail service today, that’s ok, you do not need to take any action. If you do u...
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How do I organise for someone to assist me in managing my account with numobile? (ie an Advocate)
Please send an email to support@numobile.com.au and we will provide you with the required form to complete. If you choose to appoint an Advocate, the person you nominate to be your Advocate will ha...
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How do I organise for someone to have authority to act on my behalf with numobile? (ie an Authorised Representative)
Please send an email to support@numobile.com.au and we will provide you with the required form to complete. If you choose to appoint an Authorised Representative, the person you nominate to be your...
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I need to verify my ID, what documents does numobile accept?
Need to verify your ID? No problem! Please get in touch with our team via verifyme@numobile.com.au and we'll give you more information on how to send through the required forms of ID. It will need ...
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What if I'm having trouble verifying my SIM while activating?
If you’ve followed the steps here and you are still having trouble verifying your ID, we might require more information from you before you can activate your service with us. To help you activate q...
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I want to port but I can’t get the one-time PIN, what ID can I use to verify myself?
Can’t get access to the number you’re trying to port? That’s ok, but we will need to verify you with at least two forms of ID before we can process the port. You can initiate the process (by going ...
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What happens if I don’t have my phone to receive the one-time PIN?
You can still initiate the process of a port, but you will need to provide a reason why you don’t have access to that number, and we will need to verify your identity with at least two forms of ID ...
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I received a message from numobile with a one-time PIN but haven’t requested one.
If you’re not trying to port your number to numobile (or anyone on your behalf), then you should contact us as soon as possible on 1800 951 384 or email us via support@numobile.com.au so we can inv...
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Why do I need to enter a one-time pin when porting my number?
When porting a number across to numobile you’ll need to have access to the number that you’re porting when you are activating your SIM. This helps us protect customers from unauthorised ports. A...
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How to activate?
Activating is easy and you’ll get to pick a nu number or port over your current number all in the activation process. What you’ll need: If you’re porting your number, you will need that number ...
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What do I need to port my number over to numobile?
Porting your number over is an easy process and it all happens when you activate your nu SIM. What you’ll need: Access to the number you’re trying to port at the time of activation (more info a...
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Do you have automatic data top-ups?
What you choose is what you get. Your bill won't have any surprises, because our plans don't have any hidden charges or automatic data top-ups. You're in charge. If you do run out of data, you'll b...
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How do I cancel my plan?
We'll be sad to see you go but if you've made up your mind you are free to leave anytime. Your SIM plan is month-to-month, so you can cancel it any time before your next payment is due on your rene...
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Are there any fees for late payment?
Our plans are flexible, so you can change your plan every month (up or down) to stay on top of your spending. Just remember, if you get behind in payments for an extended period, late fees may be p...