How does data banking work?
Your unused data is yours to keep in your data bank for as long as you stay on your current plan or change to a bigger one. Every month, all of your unused monthly or add-on data is added to your d...
SIM plans
SIM plans
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What if I did not receive invitation link?
If you have not received an invitation link, please drop us an email via support@numobile.com.au. Before you do, please check your junk mail and make sure the email address is correct. If the email...
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How do I know if I’m successful?
Once you have verified your ID and you’re successful – you will get a notification. Your first month payment will be deducted, and your order sent to our warehousing team to complete. If your order...
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What do I do with the app after I finish?
After you finish you can delete the app or keep it ready for when you need to purchase again from nu mobile.
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I’ve landed on a Sorry page when verifying ID, what do I do?
If you launch the app without clicking on the link or without going directly from the app or play store, it can fail to retrieve your verification ID. Please close the app, ensuring it is not still...
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Can I complete an identity check on someone else’s behalf?
No. The process involves a step to take a photo of your face to match it to your document so if you don’t have the right face there, the identification will fail.
