What are your operating hours?
You can reach our Sydney based customer service team between 9am and 5pm AEST Monday to Friday. If you have a question outside of business hours, you can drop us a note and we'll get back to you as...
SIM plans
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What does numobile do with my personal data?
We take privacy seriously, see our Privacy Policy for full details on how we store your data.
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My mobile data is not working?
There are a few things that could make this happen. Try the following steps: Check that airplane mode is turned off and data connectivity is turned on. Check that you haven't run out of data. You ...
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How can I pay for an overdue payment?
You can pay overdue bills in the 'billing details' section of your account. Every month on your renewal date, we automatically attempt to take payment using your saved payment details. If a payment...
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If you forget your password.
If you are having issues logging in, you can reset your password by clicking the 'forgot your password' link in the login screen. We'll send you an email with instructions to reset your password. P...
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How much extra data can I add on?
You can add as much extra data as you like in blocks of 2GB or 5GB at a time. If you are regularly purchasing extra data, it may be worth changing your monthly plan to a bigger one as it's better v...
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I have changed my plan when will it start?
If you've selected a new plan, it will start on your next renewal date. You can find your plan renewal date in the 'plan and add-ons' section of your account. Please make sure to change your plan b...
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Can I choose a new number?
Yes, if you don't have an existing number that you would like to port to numobile, you can choose a new number in the activation process, at no additional cost. Log in to your account and there you...
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Where can I find my account reference number (ARN)?
To port your number, we need to lodge a request with your current mobile service provider. For post-paid customers we typically need your Account Reference Number when lodging that request. You ca...
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Can I keep my unused data?
Yes, your unused data is yours to keep for as long as you stay on your current plan or change to a bigger one. Every month, all of your unused monthly or add-on data is added to your data bank. If ...
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My account is locked.
We lock your account if there are multiple failed login attempts. If can’t remember your password, please reset it by following the 'forgot your password' link in the login screen. If you do get lo...
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How can I set up voicemail?
Call 101 and follow the prompts to record your voicemail message and manage your voicemails.
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Where can I find my next payment date?
You can view your next payment in the 'plan and add-ons' section of My Account.
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What plan am I on?
You can view and manage your plan details in the 'plan and add-ons' section of your account.
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How can I see how much data I have left?
You can see how much data you have left in the "data balance" section. Please note there may be some delay between your actual data balance and what's displayed in your account. We will send you re...
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How do I register for an online account?
To keep things simple, we automatically create your account when you go through the checkout.
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Can I change my payment details?
You can update your payment details in the 'billing details' section of My Account.
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I’m having trouble paying my bill.
We understand that life doesn't always go to plan. We offer payment assistance to take pressure off and help keep you connected. For more information, please read our payment assistance policy or p...
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I am having issues porting my number.
In some cases, porting your number from your current provider can take up to 48 hours, it depends on: who your current service provider is; and the type of service you’re porting from (i.e. pr...
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I forgot my username?
Your username is the email address you used to sign up. If you can't remember the email address that is linked to your account, please get in touch with our customer service team.
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How can I access my bills?
You can open and download your bill by clicking on the PDF icon in the 'billing details' section of your account. We will send you a notification when a new bill is available.
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Here’s a check list for choosing a data and calls plan that fits your usage.
The first thing to consider is data use in an average month. That's a good starting point for choosing a plan that fits your usage. Other things to consider are also: Do you use a lot of data stre...
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How long does SIM activation take?
Activation should take no more than an hour, but in some cases, it can take up to 48 hours, if you are porting your number from another provider. You can continue using your old service until the p...
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Can I down-grade my plan?
Absolutely. You can change your plan every month (to a bigger or smaller one) in the 'plan and add-ons' section of your account. If you've selected a new plan, it will start on your next renewal da...
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When will I make my first payment?
We take your first monthly phone repayment and first monthly plan payment when you sign up, but your first month starts the day after you activate your nu SIM. From then, your plan renews (and your...
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Can I keep my number?
You sure can, the process is known as ‘porting’. To port a number over you will need access to that number when you’re activating your SIM. This helps us protect customers from unauthorised ports. ...
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How to transfer contacts between phones?
iPhone to iPhone You can transfer your contacts between handsets using iTunes. You'll simply need the latest version of iTunes installed on your computer. Open iTunes Connect your new iPhone to yo...
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What’s the best plan for me?
We have flexible plans, so you can change your plan every month. If you're unsure, you can always choose a smaller plan to start with, add extra data as you need it and upgrade the following month ...
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How do I get more data if I run out?
If you do run out of data, you'll be able to add extra data add-ons one-at-a-time in the add-ons area of your account. We have two data add-ons available, a 2GB add-on for $10 or a 5GB add-on for $...