What changes are you making to voicemail?

Voicemail is being upgraded on the 26/09/20 to give you more storage capacity and control. If you do not use your voicemail service today, that’s ok, you do not need to take any action. If you do use your voicemail service, please read on. Your new voicemail service will hold double the number of messages and you control the messages you want to keep.

How will this change benefit me?

Your voicemail currently holds up to 20 messages, the new service will hold up to 40. The current voicemail service holds saved messages for 10 days, while the new service gives you control to decide when to delete saved messages. The below table compares your current voicemail features with the new features. 


When is the upgrade happening?

The upgrade will happen in September 2020. You will need to set up your new voicemail service with a new PIN and greeting. We will also give you an access code for you to access your old voicemail messages.

What do I need to do?

When we upgrade your voicemail service, you will need to set it up with a new PIN and greeting on your own handset. All played, unplayed, and saved voicemail messages from your service prior to the upgrade, can be accessed by dialling a temporary access code. The temporary access code will give you access to your old voicemail service for 8 weeks after the upgrade is complete. The temporary access code to your old voicemail service is 0418707105. But don’t worry, we will send you an SMS before we make the change and when the upgrade is complete. This will include all the details you need, including the temporary access code to access your old voicemail service.

How do I know when my voicemail service has been upgraded?

You will receive an SMS notification the day before the upgrade and when it is complete. This message will include instructions on how to access both your new and old voicemail services.

Can I keep my saved voicemail messages? 

When you save a message on your current voicemail service, it is held for 10 days. We understand that some voice messages can be precious and some people continually save these messages on their voicemail by resaving them within the 10 day expiry period. The good news is that on the new voicemail service, this will not be an issue as you choose when you want to delete saved messages. Unfortunately, due to the encryption settings of voicemail messages, saved messages on your current voicemail service will not be available on your new upgraded voicemail service and we cannot provide you with a copy of the voicemail messages you have saved. If you want to keep any precious messages from your old voicemail service, our recommendation is to use a secondary device to record the messages. We have provided some guidelines to assist you.


I want to save my existing voicemail greeting, how do I save it?

We can arrange to have your existing voicemail greeting downloaded and emailed to you as an audio file. If you are the owner of the service, please contact us as soon as possible. We can only access this greeting for up to 8 weeks following the voicemail upgrade.


Have more questions? Submit a request