I need to verify my ID, what documents does numobile accept?

Need to verify your ID? No problem! Please get in touch with our team via verifyme@numobile.com.au or give us a call via 1800 951 384 and we'll give you more information on how to send through the required forms of ID. It will need to be two Category A documents or alternatively, it can be one Category A and two Category B documents that can verify your identity.

Below is a list of all the Category A and B documents that we accept at numobile:

Category A

  • Australian State or Territory Driver's License Issued in the same name of the customer by a Commonwealth, State or Territory Department or agency.
  • Australian Passport with an expiry date in the future or no more than 2 years in the past.
  • A current foreign passport issued by a foreign government that contains a valid entry stamp or visa Issued by the Australian Government.
  • Immicard issued by the Department of Home Affairs (or the Commonwealth Government Department responsible for issuing ImmiCards at the relevant time).

Category B

  • Medicare Card.
  • Bank or Financial institution card, passbook or statement issued by the bank, credit union, or building society. Card statements or passbooks must cover at least 6 months of financial transactions and be in the individual's name. The individual's signature must be on their current address on the statement or passbook. Documents from foreign banks or institutions are not acceptable.
  • Post-Paid Telecommunications Billing Record Issued by an Australian telecommunications company, which must be a statement of account for a post-paid carriage service issued in the previous 12 months, showing the same name and address given by the customer to the gaining carriage service provider prior to a port occurring.
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