You can reach our Sydney based customer service team between 8am and 7pm AEST Monday to Friday. If you have a question outside of business hours, you can drop us a note and we'll get back to you as soon as we're back in the office.
Have more questions? Submit a request
Articles in this section
- How does data banking work?
- How do I access my new voicemail service?
- What changes are you making to voicemail?
- How do I organise for someone to assist me in managing my account with numobile? (ie an Advocate)
- How do I organise for someone to have authority to act on my behalf with numobile? (ie an Authorised Representative)
- I need to verify my ID, what documents does numobile accept?
- I want to port but I can’t get the one-time PIN, what ID can I use to verify myself?
- What happens if I don’t have my phone to receive the one-time PIN?
- I received a message from numobile with a one-time PIN but haven’t requested one.
- Why do I need to enter a one-time pin when porting my number?