If the phone is damaged but is not a Non-Functioning Device, You will have the following options:

1. You can continue your subscription to the end of the subscription period and pay a damage fee (as set out in the table below) when you return your phone.
2. You can cancel your subscription early (see the summary of terms here) and pay a damage fee or non-functioning device fee (as applicable, and set out in the table below) when you return your phone.
3. You can contact us to discuss any other options we can make available to you.

Damage Fee based on Mobile Device model and date of return of the Mobile Device to Us:

Non-Functioning Device Fee based on Mobile Device model and Subscription Period:

A Non-Functioning Device is a phone that no longer turns on and a successful claim under the Device Warranty Terms has not been made, or may not be made, with respect to it. 

If the phone is determined to be, or we become aware it is, a Non-Functioning Device, you will be required to pay the Outstanding Balance, a Non-Functioning Device Fee, and amounts due but unpaid, or otherwise payable, and to return the phone. The Outstanding Balance, in this case, will be:

The monthly installments which would have become payable in the remaining portion of the subscription period

Damage policy links

Current damages Policy as of October 2024: https://www.numobile.com.au/sites/default/files/2024-10/numobiles_mobile_device_subscription_damages_policy_oct_2024.pdf