If you are a subscription customer, please see your return options here. If you are one of our very first customers and purchased your phone on an installment plan before 19 May 2020, you may be e...
If you are currently on a phone instalment plan and want to upgrade to a subscription plan, please contact our customer support team.
If your phone is lost or stolen, you should report it to the police and let us know as soon as possible. We may be able to block the phone IMEI, which could prevent the phone from being used.If you...
Every subscription phone comes with warranty whilst you are on a subscription. So, if your phone fails (unless the failure is due to damage caused by you, another person, or by accident) we'll arra...
Can’t wait for the end of your term to upgrade your phone? We get it. See below for the circumstances in which you may be able to upgrade your subscription and what you would need to do to upgrade ...
If the phone is damaged but is not a Non-Functioning Device, You will have the following options: You can continue your subscription to the end of the subscription period and pay a damage fee (as ...
If you're looking for the FAQs relating to our Device Installment Plans, click here.
Our Sydney based customer service team is available from 9am – 5pm Sydney time, Monday to Friday (excluding public holidays).