Payment Assistance
We understand that life doesn't always go to plan. We offer payment assistance to take the pressure off and help keep you connected. For more information, please read our payment assistance policy ...
My Account
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Why do I need to provide multi-factor authentication when I log into my account?
We've made some changes to the way you access your account to improve the safety of your personal information. What’s the change?From now on, when you contact us or log in to your account, we will ...
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Where can I update my account details?
Need to change your address? Or got a new contact number? Update your details via your My Account portal. Scroll down to the 'Personal details' section and select the information you would like to ...
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How can I keep track of my subscription?
You can keep track of your subscription(s) via the My Account portal on our website. You'll be able to see all your subscription devices and services, when your next payment is due, the length of y...
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How do I update my card details?
To update your card details, simply log into your My Account portal, go to the ‘Payment details and history’ section and add your new card. Please note your card will be updated for all billing and...
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Can I add another item to my subscription?
Yes, you can add another item to your subscription at any time after the first device has been shipped. Customers are currently able to have a maximum of two devices on subscription.
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What happens if I miss a payment?
Our system will try to process your payment via the credit card linked to your account every day until it is successful. Overdue payments may incur late fees and if consecutive payments are missed,...
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Where can I get my subscription invoices?
You can download your invoices via the My Account portal on our website.You can download your invoices via the My Account portal on our website. If you need invoices from before 03 June 2025, pleas...
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How do i check my subscription payments?
You can keep track of your subscription via the My Account portal on our website. You can see the phones on your current subscription and when the subscription is due to end, check when your next p...