Need to change your address? Or got a new contact number? Update your details via your My Account portal. Scroll down to the 'Personal details' section and select the information you would like to update.
Please note, there are sections you won’t be able to amend – such as your name. In this situation, please get in touch with our customer support team so they can advise.
We some changes to the way you access your account to improve the safety of your personal information.
From now on, when you contact us or log in to your account, we will take some extra steps to check that you’re really you.
When you chat with our customer service team
If you contact us (or we contact you) about any “high-risk customer interactions”, such as a SIM swap or updating personal and payment information, we will still require you to identify yourself using your full name, date of birth, address, and mobile phone number. Then, we will also ask you to use multi-factor authentication via SMS or email to check that the request comes from you.
When you log in to MyAccount
Whenever you log in to your numobile account, you will now also be asked to complete multi-factor authentication via SMS or email.
We’re here to help
Still have a question? Chat with our customer service team via live chat during business hours or email us at firstname.lastname@example.org.