Work Club Member Offer
Get $10 off per month on your SIM plan for the first 3 months when you join numobile. To receive the offer, pick the plan you like and enter the code WorkClubNU30 during checkout to get $10 off per...
Get $10 off per month on your SIM plan for the first 3 months when you join numobile. To receive the offer, pick the plan you like and enter the code WorkClubNU30 during checkout to get $10 off per...
Get a $100 VISA gift card* with any refurbished phone subscription between 17 April and 01 May 2023: *Stocks are limited. Offer is available to new and existing numobile customers. Receive a $100 O...
All our phones are delivered by our delivery partner. You will receive tracking information via SMS and email once your phone leaves our warehouse.
Please contact our customer support team if you have a problem with your delivery.
As soon as we've shipped your order, we will send you an email notification with courier details and tracking information. If you haven't received a shipping notification within 2 business days of ...
We accept Visa or MasterCard. See our T&Cs for payment terms here.
If you're having technical issues completing the Truuth process, please ensure you have: 1. A stable data network connection (ideally above 1Mbps uplink speed). 2. Good lighting (select a...
If this happens, please look out for an email from us, bearing in mind that it may go to your promotional or spam folders.
Truuth helps us verify our customers digitally and helps prevent potential fraud via an easy online process.
You will need your phone to take photos during the ID verification section of the sign-up process. If you don’t have access to your phone, you will not be able to complete this.
We now use photo ID verification as part of the sign-up process. This means you need valid photo ID to apply.
Currently, we do not sell accessories separately. See what comes with your phone in the box here.
Yes, but you can only check out one phone at a time.
You won’t be able to complete the sign-up process without one of these documents. Please make sure that your ID documents are current, as the application won’t process if your documents have expired.
We perform an ID and credit check for all subscription customers. We need to make sure that the person applying for the subscription is using their own details. Please double-check all details as y...
Signing up is easy and should take less than 10 minutes through an all-online application. You will need: a smart phone an internet connection at least 1 valid photo ID (must be the physical ID ...
We’re trying to do our part & hope you can too. All of the paper in this packaging is 100% recycled paper (certified carbon neutral stock) and has been printed on using environmental inks. If you w...
Each time you refer a friend, both you and your friend will get a one-off data gift added to your data bank (once your friend activates their service with us). The more friends you refer, the mor...
Unless expressly specified, our promotion codes are: non-transferrable; non-redeemable for cash; eligible for nu mobile goods and services only (and only on such goods and services, and any appli...
All brand-new phones come in the original manufacturer’s box with original accessories. You will receive your choice of device and a USB-C to Lightning Cable. Our refurbished phones are packaged in...
All orders come with free express shipping! We’re sure you’re looking forward to getting your nu phone, please be aware we might require more information from you. If you've placed your order bef...
If you're looking for the FAQs relating to our Device Installment Plans, click here.
Our Sydney based customer service team is available from 9am – 5pm Sydney time, Monday to Friday (excluding public holidays).