How to upgrade & return your current subscription phone
To upgrade your eligible subscription phone, simply follow these steps: go through the checkout process to order your new phone, then complete the return process outlined below. How to se...
How does subscription work
How does subscription work
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What happens if I do not return my phone at the end of my subscription period?
If you don't return your phone when the subscription period ends or when you may be required to return your phone under the agreement, a non-return fee equal to your monthly subscription instalment...
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I have a phone on a plan with you already, can I add a subscription as well?
Yes, you can! If you are currently on a phone instalment plan and want to upgrade to a subscription plan, please contact our customer support team.
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Can I cancel my SIM plan, but continue my phone subscription?
A nu subscription is better for our planet and can help keep more money in your wallet. How? You don’t need to pay a big price upfront and your monthly payments are reduced because you send your p...
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What happens to my phone once I return it at the end of my subscription term?
At the end of your subscription period, you'll need to send back your phone and you can then upgrade to one of the latest devices available in our store. If you don't return your phone when the su...
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Do I own the phone I am subscribing to?
No, when you sign up for a nu subscription you do not own the phone. Our subscription is designed so that you return your phone to us at the end of the subscription term or on earlier termination. ...