How to upgrade & return your current subscription phone
To upgrade your eligible subscription phone, simply follow these steps: go through the checkout process to order your new phone, then complete the return process outlined below. How to se...
How does subscription work
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What happens if I do not return my phone at the end of my subscription period?
If you don't return your phone when the subscription period ends or when you may be required to return your phone under the agreement, a non-return fee equal to your monthly subscription instalment...
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I have a phone on a plan with you already, can I add a subscription as well?
Yes, you can! If you are currently on a phone instalment plan and want to upgrade to a subscription plan, please contact our customer support team.
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Can I cancel my SIM plan, but continue my phone subscription?
A nu subscription is better for our planet and can help keep more money in your wallet. How? You don’t need to pay a big price upfront and your monthly payments are reduced because you send your p...
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What happens to my phone once I return it at the end of my subscription term?
At the end of your subscription period, you'll need to send back your phone and you can then upgrade to one of the latest devices available in our store. If you don't return your phone when the su...
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Do I own the phone I am subscribing to?
No, when you sign up for a nu subscription you do not own the phone. Our subscription is designed so that you return your phone to us at the end of the subscription term or on earlier termination. ...
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What happens at the end of my subscription period?
At the end of your subscription period, you'll need to send back your phone and you can then upgrade to one of the latest devices available in our store. If you don't return your phone when the su...
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How long is my subscription for?
We offer 24- or 36-month subscriptions. 36 months is only available for brand new phones placed on subscription. You can check MyAccount to see which subscription period you signed up for and how m...
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Are your handsets locked?
All nu mobile phones are unlocked and ready to use with a SIM card from your preferred network provider.
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What is a SIM-free, phone only?
When you choose a phone-only subscription, there's no SIM plan attached. This means that you make monthly payments for the phone and it's up to you to find the perfect SIM plan for your needs, whet...
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Are the phones on a nu subscription brand new or refurbished?
We have both! Our nucertified refurbished range is great value for money, but we understand you may want the latest phone. Whichever option you prefer, choosing a nu subscription is better for our ...
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I prefer to keep the phone, why should I subscribe instead?
A nu subscription is better for our planet and can help keep more money in your wallet. How? You don’t need to pay a big price upfront and your monthly payments are reduced because you send your p...
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Can I just get the phone, without a SIM plan?
Yes! With nu mobile you can finally get a phone subscription with or without a SIM plan, it’s up to you. That said, we have the best monthly priced iPhone +SIM deal in Aus. Check out our range of g...
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What's the benefit of nu subscription?
A nu subscription is better for our planet and can help keep more money in your wallet. It can be better for your wallet because the monthly instalments are reduced because you will send the phone...
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How does nu subscription work?
A nu subscription allows you to enjoy the phone you want and can save you money. How? Your monthly instalments are reduced because you send the phone back at the end of the subscription (and we fi...
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What does "good as nu"and "pretty good" mean?
Quality refurbished phones, tested and nucertified right here in Aus. Good as nu These phones have been well looked-after and offer great value for money. Looks: these phones have no visible mark...
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What is a refurbished phone?
It's a phone that's previously been owned by someone else but has been thoroughly tested by our service engineers who perform a 51-point test to make sure all pre-owned nu phones run and look the w...