Phones & Plans
- Am I eligible to return or swap my phone at anytime?
- What is the 12-month device warranty?
- What does "good as nu"and "pretty good" mean?
- What if I'm having trouble verifying my SIM while activating?
- Can I add a phone on my SIM plan?
- Can I add another SIM to my existing account?
- Can I purchase a SIM card in stores?
- How and when will my SIM be delivered?
- I already have a phone, can I just purchase a SIM only?
- How do I sign up to a SIM only plan?
- How does the 30-day return or swap work?
- Can I return a phone I purchased outright through your Phone Only store?
- How do I change my ring time?
- What's included in the box?
- Do I own the phone?
- Am I leasing the phone?
- What is a refurbished phone?
- How are your phones tested?
- Do you have a cooling off period?
- I’m going overseas, do you have data roaming?
- What is your network coverage like?
- Here’s a check list for choosing a data and calls plan that fits your usage.
- How do “nu” phones compare to a new phone?
- Are your handset’s locked?
- Where do nu phones come from?
- With the unlimited international calls to 15 countries, can I pick one not on the list?
- What’s the best plan for me?