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Phones & Plans

  • Am I eligible to return or swap my phone at anytime?
  • What is the 12-month device warranty?
  • How does the 10GB bonus data offer work?
  • What does "good as nu"and "pretty good" mean?
  • What if I'm having trouble verifying my SIM while activating?
  • Can I add a phone on my SIM plan?
  • Can I add another SIM to my existing account?
  • Can I purchase a SIM card in stores?
  • How and when will my SIM be delivered?
  • I already have a phone, can I just purchase a SIM only?
  • How do I sign up to a SIM only plan?
  • How does the 30-day return or swap work?
  • Can I return a phone I purchased outright through your Phone Only store?
  • How do I change my ring time?
  • What's included in the box?
  • Do I own the phone?
  • Am I leasing the phone?
  • What is a refurbished phone?
  • How are your phones tested?
  • Do you have a cooling off period?
  • I’m going overseas, do you have data roaming?
  • What is your network coverage like?
  • Here’s a check list for choosing a data and calls plan that fits your usage.
  • How do “nu” phones compare to a new phone?
  • Are your handset’s locked?
  • Where do nu phones come from?
  • With the unlimited international calls to 15 countries, can I pick one not on the list?
  • What’s the best plan for me?
  • Get in touch
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  • About our devices
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  • Check our FAQ’s
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