Submit a request

Please choose your request form below.

Your email address

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Type of Return(optional)

Please note, if you believe you received a damaged or faulty phone and would like a replacement, please get in touch with us within 3 days of receiving your phone by emailing support@numobile.com.au

I understand that there is a $15 shipping fee for all swaps. The fee will be debited from the existing card I have on file.

Full Name

Date of Birth

Click on the month or year to quickly change them. Alternatively, enter your date of birth in the following format: January 1, 2000.

Mobile Number

Date of Purchase

Your Address

Please explain the reasons for your Swap, Upgrade or Warranty

Model(optional)

If you choose to swap your phone for a different model, please let us know what phone you want to swap for above.

Capacity(optional)

Colour(optional)

- I have read and understand the instructions for returns.

I understand that if I do not return my phone in its original condition, nu mobile is not required to refund me in full and I may be liable for shipping costs.

Our support team will be in touch within 2 business days of receiving your form. If you are eligible for a return, they will provide you with a return shipping label and further instructions. This does not affect your rights under Australian Consumer Law.

I have read and understand the warranty claim eligibility criteria

- I understand that if my claim does not meet the warranty claim eligibility criteria, numobile is not required to repair or replace my phone and I may be liable for the cost of shipping the phone to numobile, and for the return of the phone to me.

Attachments(optional)

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