Submit a request

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please note, if you believe you received a damaged or faulty phone and would like a replacement, please get in touch with us within 3 days of receiving your phone by emailing

Click the text of the month and/or the year to quickly change them.

If you choose to swap your phone for a different model, please let us know what phone you want to swap for above.

Our support team will be in touch within 2 business days of receiving your form. If you are eligible for a return, they will provide you with a return shipping label and further instructions. This does not affect your rights under Australian Consumer Law.

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