If you launch the app without clicking on the link or without going directly from the app or play store, it can fail to retrieve your verification ID. Please close the app, ensuring it is not still running in the background, and start the process again by returning to your email or SMS and clicking on the link again.
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Articles in this section
- How does data banking work?
- What if I did not receive invitation link?
- How do I know if I’m successful?
- What do I do with the app after I finish?
- I’ve landed on a Sorry page when verifying ID, what do I do?
- Can I complete an identity check on someone else’s behalf?
- Why am I being asked to download Truuth ID?
- What happens to my identity information?
- Why does nu mobile need a picture of my face?
- What does the process involve?