What if I'm having trouble verifying my SIM while activating?

If you’ve followed the steps here and you are still having trouble verifying your ID, we might require more information from you before you can activate your service with us.

To help you activate quickly, we recommend reaching out to us via live chat on our website or  (Monday-Friday, 8am-7pm, Sydney time), or you may drop us a note here and we’ll get in touch with you as soon as we can.  


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