My ID wasn't verified, what should I do?
If this happens, please look out for an email from us, bearing in mind that it may go to your promotional or spam folders.
If this happens, please look out for an email from us, bearing in mind that it may go to your promotional or spam folders.
If you're looking for the FAQs relating to our Device Installment Plans. click here
Our Sydney based customer service team is available from 8am – 6pm Sydney time, Monday to Friday (excluding public holidays)..
Want to get in touch with us quick?
The quickest way is via live chat – we’ll usually respond to your question within a minute.
chat to us
Have a question outside of those hours?
Email us and we will get in touch the following day if it’s during the week or on Monday if it is over the weekend.
Drop us an email
Prefer chatting over the phone?
You can leave us a voicemail on 1800 951 384 and we’ll get back to you as soon as we can.
Call us