Can I return a phone I purchased outright through your Phone Only store?

If you've purchased a phone from our Phone only store and you don't love it, you can still return it within 30 days of purchase, but please note that the phone needs to be in it's original condition and with original packaging and accessories. 

To be eligible for a return under our 30 day cooling off period, you need to satisfy the criteria below:

1. Phone is the original one sent to you and in the same condition as you received it, which means the phone: 

  • turns on and off
  • has no liquid damage
  • has only original parts
  • has no physical damage incurred by you (i.e. scrayches, cracks, chips or dents).

2. If the phone has been set up, you need to delete all your personal data on the phone.

a. Back-up or transfer any data prior to deletion.

b. Delete all data from the phone (we recommend that you "Erase all content and Restore Factory Settings" (or similar) after step "a".

3. Disable all activation and device locking features. (e.g. Find my iPhone on iOS and Find My Mobile on Samsung).

Please get in touch with our team at for return instructions and include your order confirmation number n the subject line so we can find your order easily and process your return promptly. 

What if my device is under warranty?

Every nucertified phone comes with our 12-month device warranty. If during that period your phone fails (through no fault of yours) to meet our nucertified standards, please get in touch with our customer service team and they will help you with your warranty claim.

What do I do if my phone arrives damaged or faulty? Find out what to do here. 


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