Activation should take no more than an hour, but in some cases, it can take up to 48 hours. You can continue using your old service until the porting is completed. You’ll receive a notification as soon as it's done. If you haven't received a notification, please get in touch with our customer service team.
Once you have received the notification saying that your numobile SIM is now active, please restart your phone for the activation to complete.
If you’re porting from a pre-paid service, you’ll only need the date of birth of the account holder to port your number.
If you’re porting from a post-paid service, you’ll need both the date of birth and the ARN (Account Reference Number) of the account holder.
If your number hasn’t ported within 48 hours, or you have received a notification that something has gone wrong, please get in touch with our customer service team.