Activation should take no more than an hour, but in some cases, it can take up to 48 hours, if you are porting your number from another provider. You can continue using your old service until the porting is completed. You’ll receive a notification as soon as it's done. If you haven't received a notification, please get in touch with our customer service team.
Once you have received the notification saying that your numobile SIM is now active, please restart your phone for the activation to complete.
If you’re porting from a pre-paid service, you’ll only need date of birth of the account holder to port your number.
If you’re porting from a post-paid service, you’ll need the ARN (Account Reference Number) of your current account.
If your number hasn’t ported within 48 hours, or you have received a notification that something has gone wrong, please get in touch with our customer service team.
Good to know
Please note that Standard Hours of Operation for porting are 8am to 8pm Monday to Friday, and 10am to 6pm on Saturdays (AEST). Porting is not available on Sundays and most public holidays. For requests outside of these hours, your service will remain active with your existing provider until the next porting day. We will send you a notification once your service is active with numobile.
What if I don’t activate?
If you don’t activate your sim card right away, we’ll remind you via SMS and email. numobile gives you 14 days from the date your phone is dispatched to activate your nu SIM. If you are unable to complete the activation within 30 days and don’t get in touch with us, you run the risk of early cancellation and being charged in full for your phone. To activate, please click here.
Need some help activating?
Get in touch with our customer service team on chat via our website or call them on 1800 951 384, or send them an email via firstname.lastname@example.org
What happens if it takes longer then 48 hours?
If your number hasn’t ported within 48 hours, or you have received a notification that something has gone wrong, please get in touch with our customer service team so we can help you out as soon as possible.