What do I do if my phone arrives damaged or faulty?

Accidents happen, so if you believe your phone arrives damaged or faulty please fill in this form.

If your phone arrives damaged or faulty:

  • Please lodge the damaged return request within 3 days of receiving the phone
  • Please provide photo or video evidence of the damage.

This is in addition to your rights under our 12-month device warranty and the Australian Consumer Law.​​

Please note: If your device was purchased outright, please contact us via shop@numobile.com.au within 3 days of receiving the phone, so we can promptly assess your claim. 

Have more questions? Submit a request