Accidents happen, so if you believe your phone arrives damaged or faulty please fill in this form.
If your phone arrives damaged or faulty:
- Please lodge the damaged return request within 3 days of receiving the phone.
- Please provide photo or video evidence of the damage.
This is in addition to your rights under our 12-month device warranty and the Australian Consumer Law.
Please note: If your device was purchased outright, please contact us via firstname.lastname@example.org within 3 days of receiving the phone, so we can promptly assess your claim.