What do I do if my phone arrives damaged or faulty?

Accidents happen, if you believe your phone arrives damaged or faulty, we just ask that you both:

  • take clear photos or videos capturing the fault and/or damage, and
  • contact our customer service team via support@numobile.com.au if you are on a phone + SIM plan. 

If your device was purchased outright, please contact us via shop@numobile.com.au

within 3 days of receiving the phone, so we can promptly assess your claim. 

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