Accidents happen, if you believe your phone arrives damaged or faulty, we just ask that you both:
- take clear photos or videos capturing the fault and/or damage, and
- contact our customer service team via firstname.lastname@example.org if you are on a phone + SIM plan.
If your device was purchased outright, please contact us via email@example.com
within 3 days of receiving the phone, so we can promptly assess your claim.