In some cases, porting your number from your current provider can take up to 48 hours, it depends on:
- who your current service provider is; and
- the type of service you’re porting from (i.e. pre-paid or post-paid).
If you’re porting from a pre-paid service, you’ll only need the date of birth of the account holder to port your number.
If you’re porting from a post-paid service, you’ll need both the date of birth and the ARN (Account Reference Number) of the account holder.
Once you have received the notification saying that your numobile SIM is now active, please restart your phone for the activation to complete.
If your number hasn’t ported within 48 hours, or you have received a notification that something has gone wrong, please get in touch with our customer service team.