I am having issues porting my number.

In some cases, porting your number from your current provider can take up to 48 hours, it depends on: 

  • who your current service provider is; and 
  • the type of service you’re porting from (i.e. pre-paid or post-paid).  

If you’re porting from a pre-paid service, you’ll only need the date of birth of the account holder to port your number.  

If you’re porting from a post-paid service, you’ll need the ARN (Account Reference Number) of your current account.  

Once you have received the notification saying that your numobile SIM is now active, please restart your phone for the activation to complete.  

If your number hasn’t ported within 48 hours, or you have received a notification that something has gone wrong, please get in touch with our customer service team. 

Good to know

Make sure the details you provide match your details with your previous provider. Incorrect or mismatching details may delay the transfer. You may need to contact your current provider to confirm the details. 

We will need to validate that your number can be ported. You should check if there are any cancellation or other fees charged by your existing supplier. We will normally notify you the day the transfer occurs. When your old service stops working, insert your nu SIM and restart your phone to confirm your new service is operating,  If you have problems with your service before the port is completed, please contact your current service provider. Only the services for the ported number will be transferred, any other services held with your current provider will continue. We may need to provide information to other service and network providers or financial institutions for the purpose of routing calls, complaints and fault management or fraud protection. 

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