Can I keep my current number?

You sure can, the process is known as ‘porting’. Here's how to do it:

  1. Log in to your account.
  2. Verify your nu SIM by entering the SIM serial number located on the SIM card we’ve sent you.

  3. Enter the phone number you want to port and the date of birth of the account holder for that phone number.

    If you are a post-paid customer, you will also need the account reference number (ARN) linked to that phone number (which you can find on a bill from your current mobile service provider). If you are a pre-paid customer, please do not fill out the ARN section.

  4. Click the transfer button and your number should in most cases be transferred to your nu SIM within an hour, but it could take up to 48 hours. You can continue using your old service until the porting is completed. You will receive a notification from us as soon as the port is complete.

  5. Once you have received the notification saying that your numobile SIM is now active, please restart your phone for the activation to complete.

If your number hasn’t ported within 48 hours, or you have received a notification that something has gone wrong, please get in touch with our customer service team.

If you at any point decide to leave numobile, you can also port out. So, you can take your own number or the number you received from us over to your new provider.

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